REINALDO PALENCIA WARRANTY & PRODUCT CARE POLICY
Effective Date: upon delivery
At Reinaldo Palencia, our products are created with a focus on distinctive design, quality materials, and craftsmanship. Proper care and handling are essential to preserving the appearance, structure, and longevity of leather goods and specialty decorative finishes.
This Warranty & Product Care Policy explains our limited warranty coverage, product care recommendations, and the natural changes that may occur to leather, printed patterns, and decorative finishes over time.
15-DAY LIMITED WARRANTY
Reinaldo Palencia products are covered by a 15-Day Limited Warranty beginning on the original date of delivery.
This limited warranty applies to eligible manufacturing defects in materials and craftsmanship that existed at the time the product was delivered and that become apparent during normal and intended use within the warranty period.
Proof of purchase and photographs of the product may be required when submitting a warranty claim.
WHAT IS COVERED
Subject to the terms and conditions of this policy, the 15-Day Limited Warranty may cover verified manufacturing defects, including:
• Defective stitching or seams resulting from a manufacturing issue.
• Hardware that is broken or defective upon delivery or fails as a result of a verified manufacturing defect during the warranty period.
• Material defects that existed at the time of delivery.
• Structural defects resulting from faulty craftsmanship or manufacturing.
The existence of a condition listed above does not automatically qualify a product for warranty coverage. All warranty claims are subject to inspection and evaluation.
WHAT IS NOT COVERED
The Reinaldo Palencia 15-Day Limited Warranty does not cover:
• Normal wear and tear.
• Gradual fading, softening, or changes in the appearance of printed patterns or decorative finishes resulting from normal use.
• Scratches, scuffs, abrasions, creasing, wrinkles, or changes in leather texture.
• Natural variations in leather grain, texture, or color.
• Color transfer from clothing or other materials.
• Damage resulting from excessive friction or contact with rough or abrasive surfaces.
• Damage caused by water, rain, excessive moisture, heat, prolonged sunlight, humidity, or other environmental conditions.
• Stains or discoloration.
• Damage caused by improper cleaning, conditioning, or the use of unauthorized cleaning products or chemicals.
• Damage caused by improper storage.
• Damage resulting from misuse, neglect, accidents, alterations, unauthorized repairs, or use of the product for purposes other than its intended function.
• Damage or accelerated deterioration resulting from failure to follow the Reinaldo Palencia Product Care Guidelines.
PRINTED PATTERNS & DECORATIVE FINISHES
Certain Reinaldo Palencia products feature specialized printed patterns, surface treatments, and decorative finishes.
Due to the nature of these finishes, the appearance of printed patterns may naturally evolve, soften, or gradually fade over time.
The rate at which these changes occur depends on several factors, including frequency of use, friction, handling, exposure to sunlight, moisture, heat, environmental conditions, storage practices, and product care.
Gradual changes in the appearance of printed patterns and decorative finishes resulting from normal use and aging are considered characteristics of product wear and are not considered manufacturing defects.
Proper care and storage can help preserve the appearance and longevity of the product but cannot guarantee that printed patterns, leather finishes, or decorative treatments will remain unchanged indefinitely.
LEATHER PRODUCT CARE GUIDELINES
To help preserve your Reinaldo Palencia leather product, we recommend the following care practices:
• Gently wipe the product with a clean, soft, dry microfiber cloth after use when necessary.
• Avoid excessive or prolonged exposure to water, rain, moisture, and humidity.
• If the product becomes wet, gently blot excess moisture with a clean, soft cloth and allow it to air dry naturally.
• Never use hair dryers, radiators, heaters, or other direct heat sources to dry the product.
• Avoid prolonged exposure to direct sunlight or excessive heat, which may affect the color and finish of leather and printed surfaces.
• Avoid rubbing the product against rough or abrasive surfaces.
• Take care when wearing the product with dark denim or other materials that may transfer color.
• Do not use household cleaners, alcohol, disinfecting wipes, solvents, harsh chemicals, oils, or unapproved leather treatments on the product.
• Only use leather cleaning or conditioning products that have been specifically approved for the type of leather and finish used on your Reinaldo Palencia product.
• Always test an approved care product on a small, inconspicuous area before applying it more broadly.
• Do not overfill the product, as excessive weight or pressure may affect its shape, stitching, hardware, and structural integrity.
STORAGE RECOMMENDATIONS
When your Reinaldo Palencia product is not in use:
• Store it in the provided breathable dust bag.
• Keep the product in a cool, dry environment away from direct sunlight and heat.
• Do not store the product in plastic bags or airtight containers for extended periods.
• Lightly fill the interior with clean, acid-free tissue paper or another appropriate soft material to help maintain its shape.
• Avoid stacking heavy objects on top of the product.
• Store straps and hardware carefully to minimize unnecessary pressure, scratching, or impressions on the leather and printed surfaces.
WARRANTY CLAIM PROCEDURE
To submit a warranty claim, please contact Reinaldo Palencia Customer Care within 30 days of the original delivery date.
Please provide:
• Your name.
• Order number or other acceptable proof of purchase.
• A description of the issue.
• Clear photographs showing the affected area and the overall condition of the product.
Additional photographs or information may be requested to properly evaluate the claim.
Submission of a warranty claim does not automatically guarantee repair, replacement, refund, or other compensation.
WARRANTY REMEDIES
If, after evaluation, Reinaldo Palencia determines that a product contains an eligible defect covered by this Limited Warranty, Reinaldo Palencia may provide an appropriate remedy, subject to applicable law.
Depending on the circumstances, available remedies may include repair, replacement with the same or a comparable product, or another remedy determined appropriate by Reinaldo Palencia.
The availability of a particular remedy may depend on product availability, the nature of the defect, and applicable consumer protection laws.
WARRANTY LIMITATIONS
This 15-Day Limited Warranty applies only to eligible products purchased directly from Reinaldo Palencia or from an authorized Reinaldo Palencia retailer, unless otherwise required by applicable law.
The warranty applies to the original purchaser and is not transferable, except where otherwise required by applicable law.
This policy does not limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
CONTACT US
For warranty claims or questions regarding product care, please contact:
Reinaldo Palencia Customer Care
Email: adhdrush@adhdrush.com
Website: reinaldopalencia.com
Please include your order information and a description of your question or concern so our Customer Care team can assist you.